Custom Embroidered Open-Back Top

All sales are final.  No refunds or returns.  Exceptions will only be made if the custom item is somehow flawed with regards to design requests upon initial reception (eg. red instead of blue, design #1 instead of design #2).

All items are shipped via USPS.  Shipping times depend on the shipping address and selected shipping method.  Orders are shipped out from Central Florida. 

 

Any orders for "In Stock" items will usually be shipped out within the following 1-2 business days.  Custom items are made to order.  Any orders that include custom merch will have a 4-12 business days turnaround time (dependent on in-stock materials), before they are shipped (with the shipping speed you select at checkout) and you receive an email with a tracking number. If it's been more than 12 business days, please note that production times can be delayed during high volume sales times.  Don't worry!  Your order is still in production and you WILL receive that tracking email very soon. 

 

Please keep in mind Peak Seasons, Holidays, and Office Hours.

Please place any custom orders with these turnaround times in mind.  If you have a specific timeline that is sooner than the 12 business day window, feel free to reach out (via website chat or DM on Instagram @tailgatefever) prior to ordering to see if we can accommodate your deadline.  In most situations we can, however we always strongly encourage double checking with us prior to ordering as our refund/cancellations policy is firm.

 

All shipping details and USPS tracking numbers will be forwarded once your transaction is approved, your order is placed and sent off.

 

Once packages are dropped off, they are out of our hands.  If lost or stolen you can contact and/or file a claim with USPS.  

 

If a package gets returned to Tailgate Fever, you are responsible for shipping to reship your item.  

Please refer below to answer any questions regarding care of custom items.

• Wash garments inside out. 
  • For bralettes or smaller/delicate items, we recommend turning the garment inside out and placing it in a mesh laundry bag before washing.
• Machine wash on the coldest setting
• Use mild/gentle detergent
• Do not use bleach, hot water, or leave garments Wet.
• Hang or lie flat and air dry.
• Do not iron or heat custom design directly without parchment paper or cloth covering custom design.
• * It's normal for prints to have slight wrinkles post washing/drying.  Lay a piece of parchment paper over the print and dry iron.